سياسة الاستبدال والاسترجاع

There may be certain circumstances beyond our control where you may receive a damaged or defective product or a product that does not meet your original request. We will replace the product to your satisfaction at no additional cost. In such cases, before using the product, please contact our customer service team who will guide you through the process at our customer service number 0532552226. You can also fill out the return form by accessing the following link: click here. The return process may be restricted depending on the nature and category of the product. Return conditions: Please inform us of receiving a damaged / defective product within a maximum of 12 hours from delivery. The products must be unused. Return within 4 days from the date of receipt of the order. Products must be returned in their original packaging along with the original price tags, labels, and invoices. It is recommended to pack the return shipments strongly and appropriately so that there is no further damage to the goods. Only damaged / defective products are eligible for return and refund, and not for any other purpose. A fee of 25 riyals will be deducted for issuing the return policy. The refunded amount will be processed after receiving the product by Moment Perfumes or its partner. The refund process will be based on the payment method of the order. Amounts paid by credit/debit card will be refunded via return to the credit/debit card within 30 working days, and the refund will appear in the following statement. Amounts paid by net banking accounts will be refunded to a bank account.